1. Use of Service

Hello Eats provides AI-driven phone automation for restaurants, handling calls, taking orders, answering menu-related questions, and managing reservations. The Service integrates with your existing point-of-sale systems, phone lines, and online ordering platforms to streamline operations.

Eligibility

• You must be at least 18 years old to use Hello Eats.
• You agree to use the Service only for lawful purposes and in compliance with all applicable regulations.
• Unauthorized commercial use, resale, or redistribution of the Service is prohibited.

2. Accounts

To use Hello Eats, you may need to create an account. By doing so, you agree that:

• All information provided during registration is accurate, complete, and up to date.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any unauthorized access or breach must be reported to us immediately.
• We reserve the right to suspend or terminate accounts that provide false, incomplete, or misleading information.

3. Payments & Billing

• Hello Eats operates on a subscription-based or usage-based pricing model, depending on your plan.
• Fees are billed in advance and are non-refundable, except where required by law.
• Late payments may result in suspension or termination of your access to the Service.
• We reserve the right to update pricing, with reasonable notice provided to users.

4. Intellectual Property

The Service, including all technology, branding, content, and functionality (excluding content provided by users), remains the exclusive property of Hello Eats and its licensors.

• You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
• Unauthorized reproduction, modification, or resale of any part of the Service is strictly prohibited.

5. User Content

• You retain all rights to any text, images, or other content you submit to the Service ("User Content").
• By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, distribute, and display such content in connection with the Service.
• You are solely responsible for the legality and accuracy of any content you provide.

6. Privacy & Data Protection

We take privacy seriously. Our Privacy Policy explains how we collect, store, and protect your data. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

Key principles:

• We do not sell or share your data with third parties without consent.
• All data is processed in compliance with applicable laws (e.g., GDPR, UK Data Protection Act).
• You have the right to request data access, correction, or deletion as per our Privacy Policy.

7. Service Availability & Modifications

• While we strive to provide a seamless experience, we do not guarantee 100% uptime.
• We may update, modify, or discontinue parts of the Service at any time without prior notice.
• If changes significantly impact your use, we will provide reasonable notice.

8. Termination

We may suspend or terminate your account at our discretion, without prior notice, if:

• You violate any provision of these Terms.
• You engage in fraudulent, abusive, or unlawful activity.
• You fail to make required payments.

Upon termination, your access to the Service will be revoked, and any outstanding payments remain due.

9. Limitation of Liability

To the fullest extent permitted by law, Hello Eats and its affiliates shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, goodwill, or other intangible losses.
• Service disruptions, unauthorized access, or security breaches beyond our reasonable control.

Our total liability, under any circumstance, shall not exceed the amount paid for the Service in the last three (3) months.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time.

• Changes take effect immediately upon posting.
• If updates are significant, we will notify users via email or within the Service.
• Continued use after changes indicates acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us.